AS PROFESSIONAL FLORIST, WE GUARANTEE YOUR SATISFACTION WITH EVERY ORDER SENT FOR DELIVERY. IF YOU ARE NOT SATISFIED WITH THE PURCHASED PRODUCT, PLEASE DO NOT HESITATE TO CALL US IMMEDIATELY. INVOICE SUBSTITUTION POLICY Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.